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Comment on eMusic.com Sucks!!! by B

Thu, 11 Aug 2011 19:57:31 +0000

Hi I actually worked as a Customer Service rep for Emusic for a few months. We didn’t use our real names and were forced to use scripted replies instead of actually helping our customers. We also worked full-time for a low wage, and were not paid any benefits, which is against the law. They tried to get around this by calling us “contractors” which was clearly ridiculous and also not legally true.

About your complaints: Each of the 10-15 reps in the office dealt with hundreds of complaints such as yours every day, meaning that we were getting up to 1000 of these complaints every day – I realized that these “accidental” non-cancellations were a deliberate and important income stream to Emusic. I actually raised this issue with my supervisor, and I was fired about 2 weeks later, for a”reason” which I was never able to ascertain. It was just supposed to be a temporary job to get me on my feet, which I had basically accomplished by that time, so I didn’t really care.

The best thing you can do is dispute the charge with your credit card company. The agents and lawyers at the CC companies give eMusic a hard time and they will, 99% of the time, cave in and give you a full refund, and it costs Emusic time and money to deal with these “charge-backs” as they are called. Visa/Mastercard were particularly feared and we were instructed to issue refunds to those cardholders without a fight. Some reps would stonewall you once or twice — keep fighting, they will cave.

Not a company I’d work for again or support. Not good people. Give em hell!

Comment on ATT SUCKS!!! by admin

admin — Sat, 04 Dec 2010 22:24:23 +0000

I called ATT and they said because they sent it to Bay Area Credit, they could no longer do anything. I called Bay Area and as I said in the post, I had to file a fraud claim…I did that and they conveniently lost it…I did it again and after numerous calls, ATT finally sent me a letter saying they were wrong!
Of course this is a fucking con!!! Bay Area Credit is a criminal organization just like ATT.
I called ATT and asked them for restitution and the cunt on the phone laughed at me!! THEY DON’T CARE, THEY KNOW THEY’RE RIPPING YOU OFF AND THEY LAUGH ABOUT IT…ALL THE WAY TO THE BANK!!!

Comment on ATT SUCKS!!! by denise

denise — Sat, 04 Dec 2010 19:41:30 +0000

Have you only been responding to Bay Area Credit, or have you contacted ATT. I’ve read several posts from people who’ve contacted ATT after being contactyed by BACS and ATT tells them they don’t have outstanding bills. And here’s a link to an interesting theory about what’s going on.
http://www.ripoffreport.com/BBB-Better-Business-Bureau/BAY-AREA-CREDIT-SERV/bay-area-credit-service-llc-dfxc9.htm

Comment on WooMee.com Scam by Alan

Alan — Sat, 13 Nov 2010 23:26:29 +0000

Veronica is all over the net to do PR work for Woome. But it is a scam. If it wasn’t they would give you a week or even 3 days to try it out for free. They don’t want to so they get your money upfront and don’t deliver…

Comment on WooMee.com Scam by Veronica

Veronica — Fri, 05 Nov 2010 17:22:03 +0000

Hey there,

I understand your exasperation with spammers, an issue we work very hard at eliminating completely in order to provide our users with a fun, unhindered experience.

If you have any other questions or comments, please submit a help ticket to communicate with our team directly. We are committed to making your experience a good one!

Best,
Veronica, Team WooMe

Comment on eMusic.com Sucks!!! by Chun-Chan

Chun-Chan — Tue, 12 Oct 2010 02:15:05 +0000

emusic suck! when you get those flash drive telling you that you can download free 35 songs but they required credit/debit card to pay for this!? they fuck off those who want these song now and not wasted time with this shit!

Comment on eMusic.com Sucks!!! by Victor

Victor — Wed, 06 Oct 2010 04:11:52 +0000

I have a busy schedule and always forgets to download until the end the the month and is always too late. And the downloads do not carry from Mth to mth. So I decided to cancel it. Not to mention they always hold the top sonf of the album hostage. Unless you download the whole album , you can’t have that 1 song. Really STUPID practice.
Traditionally the account have been charging on the 19th of the month. I Decided to download all my songs and get out on the 16th. And 2 mths later, I got a bill charging me another month of membership. ARE YOU KIDDING ME!.
So I called up the emusic customer reps and she claimed I had used the service AFTER the said date(which I haven’t) and she said there’s nothing she can do. Good thing membership have it’s preveiledges (No I don’t work for American Express) but my trusty AE rep have cancel that out of my bill and stop them from billing me in the next 4 years)
Somehow when I cancelled my account the eMusic acct rep had stated that I was using the account after the cancelation date….Hmm bit of a double standard there. I call BS.

Comment on eMusic.com Sucks!!! by Amy

Amy — Wed, 29 Sep 2010 02:19:19 +0000

Thanks for your posts! I was so close to signing up for eMusic tonight…thank goodness I decided to check out some reviews first! I totally agree that if you paid for 60 music downloads you should get your 60 downloads. Shame on them. Sticking with iTunes…thanks!!!

Comment on Removing Bing Toolbar Added By Skipscreen by sledg

sledg — Mon, 07 Jun 2010 02:38:36 +0000

f…a it worked Many thanks

Comment on eMusic.com Sucks!!! by Goodie

Goodie — Tue, 06 Apr 2010 00:22:49 +0000

I downloaded lots of songs and was a member for months. When I canceled my membership the songs quit working. Do not waste your money on these mothers it is a RIPOFF for sure!